Refund policy

Refund policy for shop orders.

We offer a full refund to customers who receive flowers in damaged condition. To request a refund, please contact us within 24 hours of delivery and provide photos of the damaged item in its original packaging. We will ask that you return the item to our workspace before issuing a full refund. The item must be in the same condition as when it was received, including its packaging.

All refund requests must be submitted within 24 hours of delivery.

Please note that we cannot accept liability for orders delivered to an incorrect address if the error is due to incorrect information provided at the time of purchase. However, we will do our best to assist you in resolving the issue if this occurs.

You can always contact us at any time at hello@kimchanevents.co.nz.